Shipping policy

SHIPPING DELIVERY POLICY

Last updated April 30, 2025

This Shipping & Delivery Policy is part of our Terms and Conditions ("Terms") and should be therefore read alongside our main Terms: http://www.sawframed.com/T&C.

Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.

WHAT ARE MY SHIPPING DELIVERY OPTIONS?

We offer various shipping options. Please note our shipping are managing by third party 'An Post' and will be responsible for shipping your products.

Free Shipping

We offer free shipping to Irish customers only on orders over €100 shipping on Orders over €100.

Shipping Fees

We also offer shipping at the following rates:

Irish standard order for cards only
3-5 business days

IE tracking orders
1-2 business day

Outside IE tracking orders
varies depends on countries

€0-€29

€3

€10

€15+

€30-€99

n/a

€10

€15+

€100+

n/a

Free

€15+


If you select a shipping option, we will follow up after you have placed the order with any additional shipping information.


All times and dates given for delivery of the products are given in good faith but are estimates only.


For EU and UK consumers: This does not affect your statutory rights. Unless specifically noted, estimated delivery times reflect the earliest available delivery, and deliveries will be made within 3 days after the day we accept your order (unless it was specified on website shipping is closed due to annual holiday). For more information please refer to our Terms.


Once your order is packed, we will send you an order confirmation with tracking number. 



DO YOU DELIVER INTERNATIONALLY?

We offer international shipping to the following countries:

  • United States

  • United Kingdom

  • France

  • Germany

  • Spain

  • Portugal

  • Netherlands

  • Italy

Free Offers to Irish customers only on orders over €100 shipping is not valid on international orders.


For information about customs process:

  • While we are a Ireland-based company, we do ship outside of Ireland. Duties and taxes may apply upon delivery. Customers - or recipients - are responsible for paying any import duties, customs, additional taxes or fees as they are not included in the price at checkout. We have no control over when or for how much these fees are charged (it varies by country, city, and package), and we are not able to pay them ahead of time or take care of them on our end.

Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.



ARE THERE OTHER SHIPPING RESTRICTIONS?

Shipping are made during business days only Monday - Friday (excluding bank holidays)



WHAT HAPPENS IF MY ORDER IS DELAYED?

If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.


For EU and UK consumers: This does not affect your statutory rights. For more information please refer to our Terms.



CARE FOR STERLING SILVER

What’s not to love about silver jewellery? They are durable, light, and perfect for any occasion. On top of that, they are sustainable and you can recycle / upcycle silver once you are done with the design or pass on to others as family heirloom. While it is considered a precious metal, it is the only one that is 'cheaper' and readily available among them. It’s always a popular option if you’re looking for good quality on a budget. There is, however, a downside to silver, that is, tarnishing. Silver tends to lose its shine and lustre through tarnish when exposed to sulfuric components. While you can restore the shine by polishing the silver, it can get tiring to do so each time you take out your silver pieces. Keep your jewellery dry and store in a box away from sunlight. Handmade sterling silver jewellery is naturally softer than costume jewellery and can be more easily scratched or damaged. Also unlike big jewellery company who mass produce, who may uses varies of method on surface treatment to keep the jewellery shine for longer, such as electroplating, but I think that is the beauty of natural silver and handmade process.



QUESTIONS ABOUT RETURNS?

If you have questions about returns, please review our Return Policy: http://www.sawframed.com/returnpolicy.



HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have any further questions or comments, you may contact us by:

  • Email: info@sawframed.com